Return Policy

Return Period

You have 30 days from the date of delivery to return items purchased from us. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Custom-made items may have different return terms, which will be specified at the time of purchase.

To initiate a return, please contact us within the return period using the contact information provided at the bottom of this policy. We will provide you with return instructions and a return authorization number.

Return Conditions

For a return to be accepted, the following conditions must be met:

• The item must be returned within 30 days of delivery
• The item must be unused and in its original condition
• The item must be in its original packaging with all tags and labels attached
• You must have a valid proof of purchase (order number or receipt)
• The item must not be damaged, altered, or show signs of wear

Items that do not meet these conditions may be refused or subject to a restocking fee.

Cost of Return Shipping

Unless the return is due to our error (such as shipping the wrong item or a defective product), you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return shipping.

If the return is due to our error, we will cover the cost of return shipping and provide you with a prepaid return label.

Return Process

To return an item, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely in its original packaging
5. Include the return authorization number with your shipment
6. Ship the item to the address provided in the return instructions

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to our refund procedure outlined below.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items (unless defective or incorrect)
• Items that have been used, damaged, or altered
• Items returned without original packaging
• Items returned more than 30 days after delivery
• Items that have been exposed to extreme conditions or improper storage
• Gift cards or digital products

General Legal Requirements

This return policy complies with applicable consumer protection laws. If you are located in a jurisdiction that provides additional return rights, those rights are in addition to the terms outlined in this policy. Nothing in this policy is intended to limit your legal rights as a consumer.

If you believe you have received a defective or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly, which may include replacement, repair, or full refund depending on the circumstances.

Order Cancellation Policy

You may cancel an order before it has been shipped. Once an order has entered production or shipping, cancellation may not be possible. Custom orders that have entered production cannot be cancelled unless we are unable to fulfill the order as specified.

To cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, it will be subject to our standard return policy.

If you cancel an order before shipment, you will receive a full refund. Refunds for cancelled orders will be processed within 5-10 business days.

Refund Procedure

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 10-15 business days.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company's processing times. We are not responsible for delays in refund processing by third-party payment processors.

If you have not received your refund within the expected timeframe, please contact us. We will investigate and work to resolve any issues promptly.

Refunds will be issued in the same form of payment used for the original purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Contact Information

For questions about returns, refunds, or to initiate a return, please contact us:

Stockquality
7891 N Blackstone Ave
Fresno, CA 93720, United States
Phone: +1 559 431 4053
Email: message@stockquality.world

Please include your order number and reason for return in your communication to help us process your request more efficiently.